We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and damage.
Merchandise must have all original tags attached.
Customers may begin the return process by contacting us at Shopify@herdiotech.com, stating reason for return.
RETURNS & REFUNDS (30 DAY SATISFACTION GUARANTEE)
Our Returns & Refund Policy is limited to products purchased directly from our herdio Online Store and the procedure for returns must be initiated within 30 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
In order to quality for a full refund of the purchase price of the product (exclusive of initial shipping and handling charges), you must contact the Inside Sales team at Shopify@herdiotech.com to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to herdio in its original packaging and condition. If the customer fails to return any of the original documents, carton, packaging material, remote, hardware, etc. are missing, the item may be subject to a 15% restocking fee. If the customer fails to return the item in the original condition and/or with missing parts, additional restocking charges may apply.
Please note that the Return Merchandise Authorization Number (RMA) number must be noted on the outside of the returned product's package. We advise that you select a method of shipping that is traceable for your protection. The customer is responsible for all additional costs, including paying all shipping charges, in returning the product to herdio.
Risk in the returned product only passes to herdio when the product is received by herdio and herdio shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 14 days of herdio’s receipt of the returned product. In the event that the procedure herein is not followed, herdio reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $9.99, which will be deducted from the amount to be refunded . The shipping back charges are non-refundable.
To begin your return or exchange, please contact us at Shopify@herdiotech.com
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order And indicate the desired new color or style
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 2 to 5 business days after we receive your return.
- The shipping back charges charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a $9.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.