Return & Refund

30-Day Returns

If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

How to start a return

1. Contact us first. Email support@herdiotech.com with your order number and the reason for your return.
2. Receive your return authorization. Our support team will provide return instructions and an RMA number. Please do not send an item back before receiving these instructions.
3. Pack and ship the item. Return the product in its original packaging, with included accessories and hardware. Write the RMA number on the outside of the package and use a trackable shipping service.

Return eligibility

• Items must be returned within 30 days of delivery.
• Items must be in original condition, without signs of use or damage, and include original packaging, manuals, accessories and hardware.
• For change-of-mind returns, the customer is responsible for return shipping costs. No additional restocking fee is charged unless required by law or communicated before purchase.
• If an item arrives damaged, defective or incorrect, contact us before returning it. Herdio will provide the appropriate return solution.

Refund timing

After the return is received and inspected, we will confirm the refund amount. Approved refunds are issued to the original payment method. Banks and payment providers may take 2–7 business days to process the refund.

1-Year Limited Warranty

Products purchased directly from Herdio include a 1-year limited warranty against defects in materials and workmanship. To make a warranty claim, contact support@herdiotech.com with your order number, proof of purchase, a description of the issue, and photos or video when available.

Warranty exclusions

The warranty does not cover normal wear, accidental damage, misuse, unauthorized modifications or repairs, or products outside the warranty period.